General
Core CRO fundamentals that apply across the entire website, including usability, performance, and clarity of interactive elements.
Checklist
Main pages load quickly
Main pages such as home, landing, and product pages should load quickly to avoid user drop-off and improve overall experience.
Impact:
High
Cost:
Medium
Main pages load quickly
Main pages such as home, landing, and product pages should load quickly to avoid user drop-off and improve overall experience.
Impact:
High
Cost:
Medium
Every page has a clear call-to-action
Each page should include a clear CTA that guides users toward the next step, including pages like blog posts, about pages, or even empty result pages.
Impact:
High
Cost:
Low

Every page has a clear call-to-action
Each page should include a clear CTA that guides users toward the next step, including pages like blog posts, about pages, or even empty result pages.
Impact:
High
Cost:
Low

Clickable elements are clearly recognizable
Clickable elements such as buttons and links should be visually distinguishable using hover states, colors, or styling to indicate interactivity.
Impact:
Medium
Cost:
Low

Clickable elements are clearly recognizable
Clickable elements such as buttons and links should be visually distinguishable using hover states, colors, or styling to indicate interactivity.
Impact:
Medium
Cost:
Low

Cookie notification can be quickly closed
Cookie banners should be easy to close or approve within seconds without blocking the user experience.
Impact:
Medium
Cost:
Low

Cookie notification can be quickly closed
Cookie banners should be easy to close or approve within seconds without blocking the user experience.
Impact:
Medium
Cost:
Low

Wishlist feature is easily accessible
The site should offer a wishlist feature so users can save products for later, helping them continue the purchase journey.
Impact:
Medium
Cost:
Medium

Wishlist feature is easily accessible
The site should offer a wishlist feature so users can save products for later, helping them continue the purchase journey.
Impact:
Medium
Cost:
Medium

Button labels use clear action language
Buttons and links should start with strong action verbs such as “Shop now”, “Add to cart”, or “Get started”.
Impact:
Medium
Cost:
Low

Button labels use clear action language
Buttons and links should start with strong action verbs such as “Shop now”, “Add to cart”, or “Get started”.
Impact:
Medium
Cost:
Low

Non-clickable elements do not look interactive
Elements that are not interactive should not visually appear clickable to avoid confusing users.
Impact:
Medium
Cost:
Low
Non-clickable elements do not look interactive
Elements that are not interactive should not visually appear clickable to avoid confusing users.
Impact:
Medium
Cost:
Low
Proper Spacing Between Actions
Buttons and form elements should have enough spacing so users don’t accidentally click the wrong option.
Impact:
Medium
Cost:
Low

Proper Spacing Between Actions
Buttons and form elements should have enough spacing so users don’t accidentally click the wrong option.
Impact:
Medium
Cost:
Low

Upsell Opportunities
The store should present relevant upsell opportunities between checkout and the thank you page.
Impact:
High
Cost:
Medium

Upsell Opportunities
The store should present relevant upsell opportunities between checkout and the thank you page.
Impact:
High
Cost:
Medium

Consistent Logo Placement
The site’s logo should appear in the same position on every page and allow users to return to the homepage.
Impact:
Medium
Cost:
Low
Consistent Logo Placement
The site’s logo should appear in the same position on every page and allow users to return to the homepage.
Impact:
Medium
Cost:
Low
Micro-animations support key interactions
Subtle animations such as hover effects or small pulses can help emphasize primary CTAs and improve visual guidance.
Impact:
Medium
Cost:
Medium

Micro-animations support key interactions
Subtle animations such as hover effects or small pulses can help emphasize primary CTAs and improve visual guidance.
Impact:
Medium
Cost:
Medium

Avoid Annoying Popups
The website should avoid displaying intrusive popups too early in the browsing experience.
Impact:
Medium
Cost:
Medium
Avoid Annoying Popups
The website should avoid displaying intrusive popups too early in the browsing experience.
Impact:
Medium
Cost:
Medium
Site-wide promotions are clearly visible
Promotions like free shipping or discounts should be visible near the top of the page to encourage purchases.
Impact:
Medium
Cost:
Medium

Site-wide promotions are clearly visible
Promotions like free shipping or discounts should be visible near the top of the page to encourage purchases.
Impact:
Medium
Cost:
Medium

Top bar clearly highlights main promotion
The top bar should prominently display the most important offer and guide users toward the main CTA.
Impact:
Medium
Cost:
Low

Top bar clearly highlights main promotion
The top bar should prominently display the most important offer and guide users toward the main CTA.
Impact:
Medium
Cost:
Low

Ready to Optimize Your Store?
Start with free access and unlock the full checklist when you’re ready.

Ready to Optimize Your Store?
Start with free access and unlock the full checklist when you’re ready.

Ready to Optimize Your Store?
Start with free access and unlock the full checklist when you’re ready.


